Submitting a complaint
To submit a complaint, your application must be complete. These details are required:
- your full personal details;
- acceptance of the procedural regulations;
- the details of the other party;
- the subject of the complaint;
- proof that you have tried to contact the lawyer concerned to find a solution to the problem;
- proof that you have not received a satisfactory answer from that lawyer within a reasonable period;
- an answer to the question of whether the complaint forms or already has formed part of legal proceedings.
Your complaint may be rejected for one of these reasons:
- the complaint was not submitted to the lawyer concerned beforehand;
- the complaint is submitted anonymously or the other party is not identified or cannot be easily identified;
- the complaint is submitted more than one year after the problem has been put to the lawyer concerned;
- the complaint is fictional, insulting or defamatory;
- the complaint does not relate to a consumer dispute with a lawyer;
- the complaint relates to the resolution of a dispute that is or has been the subject matter of legal action;
- the handling of the complaint would seriously compromise the effective operations of the OCA.